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Support

If you have any problem with DVD Ghost:

Before asking for our technical support you should browse this online help carefully. We have collected a list of FAQ here.If your questions cannot be solved yet, please collect the following information and email us. We will respond to you as soon as possible:
  • Make sure you are using the most recent version.
  • Please read our FAQs (Frequently Asked Questions).
  • Please refer to the Help (CHM) file attached with the software.
  • If you still can't solve your problem, please contact our support team.

    • We'll try to help you as soon as possible, usually in one or two business days. If you have any comments or suggestions for the next release, please feel free to post them to us.


    Note:


    If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:


    * Product Order ID


    * DVD Ghost's version number


    * Windows Operating System


    * Your DVD playback or backup software's name and version number that DVD Ghost works with


    * Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
    (Please follow below steps to attach your detailed PC config. file in your mail:
    click Start->Run, type "msinfo32" in Run window to open "System Information" window, then click "File"->"Export" to save your system info as a .txt file and then attach it to us.)


    * The time and process descriptions about your troubles.


    * The warning message(a screenshot is strongly recommended)


    Note : Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.")


    Email : support@region-free-dvd.com
    Web site : http://www.region-free-dvd.com